Refund policy
30-Day Return Policy
We offer a 30-day return period, meaning you have 30 days from the date your order is delivered to contact us about a return. Items sent back to us without first requesting a return will not be accepted.
Return Eligibility
To be eligible for a return, items must be unworn, unused, and in their original condition, including original packaging and tags. Proof of purchase may be required.
Sale Items — Final Sale
All sale and discounted items are final sale and are not eligible for refunds, returns, or exchanges. Please ensure you select the correct size and style before purchasing a sale item.
Damaged or Incorrect Items
Please inspect your order when it arrives. If you receive an incorrect, defective, or damaged item, contact us as soon as possible with your order details and photos so we can review the issue.
Order Cancellations
Cancellation requests must be submitted as soon as possible after placing your order. Once an order has entered processing or been shipped, cancellation may no longer be possible.
Delivery, Theft & Loss
Once tracking confirms that your order has been successfully delivered to the address provided at checkout, Vellora Vale is not responsible for any subsequent theft, loss, or disappearance of the package. We recommend providing a secure delivery address or making arrangements to ensure someone is available to receive your order.
Incorrect Delivery Information
Customers are responsible for providing accurate and complete delivery information at checkout. We are not responsible for delays, failed deliveries, or additional costs resulting from incorrect or incomplete addresses.
Returns & Refunds
If your return is approved, you will receive instructions on how to return your item. Once the returned item has been received and inspected, we will notify you of the outcome and, where applicable, process the approved refund to your original payment method.
Contact Us
For questions regarding returns, refunds, or your order, please contact us at:
Email: velloravale@outlook.com